Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Shipping
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Orders dispatch in 3–5 working days and reach most Indian cities within 3–6 working days after that. Domestic shipping is ₹350 flat, and free on orders above ₹15,000.
Standard international delivery is 8–16 working days; DHL Express is 4–7 working days. All shipments are tracked and insured. We currently ship to more than forty countries.
Yes. Furniture and large mirrors are crated individually and quoted per destination — contact us before ordering and we will confirm freight cost and lead time.
Customs & Duties
Possibly. Import duties, VAT/GST and customs handling fees are set by your own country and are payable by you on delivery. They are not included in our prices and we cannot pre-pay or estimate them on your behalf.
Every international shipment carries a commercial invoice, packing list, HS codes and, on request, a certificate of origin. Sajida International is an EPCH member exporter.
Orders & Returns
Retail pricing covers 1–2 pieces per design. Anything larger is wholesale, which starts at our 100-piece minimum order quantity at a lower per-piece rate — use the ‘Order in bulk’ tab on any product page.
Unused retail pieces can be returned within 7 days of delivery in their original packing. Bulk and custom orders follow the terms of your proforma invoice. Return freight on international orders is the buyer’s responsibility unless the piece arrived damaged.
Email photographs to hello@houseofsajida.com within 48 hours of delivery and we will replace or refund it in full, including freight.
Payments
Indian buyers can pay by card, UPI, net banking or wallet. International buyers can pay by card or PayPal. Wholesale orders are settled by bank transfer against a proforma invoice, typically 50% advance and 50% before dispatch.
Prices are shown in your selected currency as a live estimate; charging is in INR. Your bank applies its own conversion rate on the day.
Care
Dust with a dry, soft cloth. Lacquered pieces need nothing more — never use metal polish on them, as it strips the lacquer. Unlacquered pieces can be brightened with lemon and salt, then dried thoroughly.
Keep out of direct sunlight and away from radiators. Wipe with a barely damp cloth and re-oil once or twice a year with any furniture-grade oil to keep the grain rich.