Retail returns

Unused retail pieces may be returned within 7 days of delivery in their original packing. Email hello@houseofsajida.com with your order number to start a return.

Domestic return freight is complimentary. International return freight is the buyer’s responsibility unless the piece was damaged or incorrect.

Damage in transit

Send photographs of the piece and its packing within 48 hours of delivery. We will replace the piece or refund it in full, including all freight, with no return shipment required in most cases.

Refunds

Approved refunds are issued to the original payment method within 5–7 working days of the returned piece reaching us, or immediately in the case of a damage claim.

The nature of handwork

Slight variation in hammer marks, patina depth, grain and dimensions is inherent to hand-made work and is not a defect. Every piece is inspected against an approved sample before dispatch.

Wholesale & custom orders

Bulk, custom-finish and private-label orders are non-returnable once production is approved. Quality claims are handled per the terms of the proforma invoice, with pre-shipment inspection available on request.